Contact us
Do you have any questions or comments? We would love to hear from you! Our team is ready to help you with any questions or information you may need. Below are several ways to contact us.
Find us
Lichtenberglaan 1090
3800 Sint-Truiden
Belgium
Company information
- +32 11 46 00 54
- contact@airobot.eu
- BE 0603.992.571
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Frequently asked questions
Can I use my own drone?
Yes, you can.
AiroCollect is compatible with any drone capable of taking images, including the GPS position of the drone. If your drone is an RTK-GPS drone, AiroCollect will automatically detect and adjust its coordinate system accordingly.
If you are in possession of a DJI MINI-1, MINI-2 (not SE) or MINI-3 drone, you can download the free AiroCollect Android (iOS, not permitted by DJI) app from our technical specifications page to enable your drone to scan a terrain automatically.
How long is my license valid for?
Your licence is valid during your subscription period. If you pay annually, it’s valid for 1 year. If you pay monthly, it’s valid for 1 month.
What is the difference between Small, Medium and Unlimited license?
The Small licence is intended for occasional use. For those projects that are difficult to quantify, where taking all the measurements can take up a significant amount of time. The Small licence offers a clear time and cost saving.
The Medium licence allows for the standard use of drone measurement at the start of a project, offering both increased speed of measurement and the use of AiroCollect as a data store and project management asset.
The Unlimited licence allows for scanning projects at the start, during and end of a project, as well as during the quotation, follow-up and invoicing phases.
There is no difference in functionality, only in usage frequency.
How do I know which plan is right for me?
Think about all the processes where the application can help you:
- Making quotations
- Work preparation
- CAD Design
- Invoicing
Based on this, you can calculate how many scans you make each year or month. Choose your plan based on this.
I have never used a drone is it easy to start?
 Yes, drones have become very easy to use. We recommend the DJI MINI-4 PRO, with some extra batteries and a hard case.
After purchase, we have made movies that will guide you through unpacking your drone, starting to fly, and uploading the images.
Is it legal to fly a drone?
We recommend the DJI MINI-4 PRO. This drone weighs up to 250g and is the easiest and most free to use.
You may need additional approvals to fly near airports.
Always consider privacy too. You need the owner’s permission to fly in their area.
For more details, follow your local government’s rules.
What if I need a custom license?
Click the “enterprise” button and fill in the form to ask your question.
Upgrades, Downgrades, Cancellation?
Upgrades and downgrades are simple:
- The latest licence you buy is your active licence.
- If you still have scans available, they remain available.
- You can cancel a monthly licence any month.
- You can cancel an annual licence annually.
- You can cancel any licence during the trial period.
What if I have used up all my scans?
You have the option of purchasing the same licence or a new one, or alternatively, you can choose to do nothing and wait for your renewal.
What if I have not used up all my scans?
They are transferred to your next period, as long as you have an active subscription.
What if i want to fly unlimited with more than 2 drones?
To perform unlimited scans with more than 2 drones, you can just buy multiple unlimited licenses. For example, if you buy 2 licenses, you can scan with 4 drones.
Can I try AiroCollect for free?
Yes, you can.
If you’re a first-time client, you can test it for free for the first month. However, we do already ask you to sign up for a subscription so we don’t have to do the admin twice. You can also cancel this licence during the first month without losing any money.
Why?
It’s not just the product, but also how we handle the admin that adds value and makes things easy for you.
We see the value delivered by the product made at our existing clients and we’re confident that if we keep doing a good job, you’ll also stick with us.
We want to make sure you have all the time you need to find out how good it can be for you and that you have the freedom to pick the best option for you!
How can I pay for my subscription?
Your payments are handled by an online payment provider. Once your order is placed, you don’t need to do anything. Our services take care of it.
Can I pay monthly?
Yes, you can pay any plan monthly and cancel on a monthly basis.